Medical Spa Policies

• Arrival Time: Please arrive 15 minutes early to update any necessary paperwork.
• Cancellations: A minimum of 24 hours notice is required for all scheduled appointments. A $100 cancellation fee will be charged if medical spa appointments aren’t confirmed or canceled 24 hours in advance. The $100 cancellation fee will be due prior to booking any follow-up appointments. Laser appointments will require a $150.00 deposit that is not refundable if they aren’t canceled with 24 hour notice. To rebook a laser appointment, a $150.00 deposit will be required again. Surgical consultation fees of $250.00 will not be refunded if the consult isn’t canceled three days prior to the appointment and cancellation is confirmed by the patient care coordinator. We understand that extenuating circumstances do happen and will consider those on a case by case basis.
• No-Shows: If you do not show up to your scheduled appointment, there will be a $100 charge to reschedule. We WILL NOT reschedule the appointment until the professional fee is paid. Multiple No-Shows will result in dismissal from the practice.
• Late Policy: Appointments missed by 15 minutes or more will be accommodated only if time allows. It may be necessary to cancel part of your scheduled services so the next client is not delayed or inconvenienced. Late arrivals resulting in appointment cancellation will require the $100.00 cancellation fee to be paid before rebooking.

St. Louis Cosmetic Surgery and Medical Spa Aesthetics strives to ensure the highest level of care and customer satisfaction. This policy will guarantee our clientele dedicated care that respects their time and investment. It allows for increased availability of appointments when cancellations are forewarned and allows you opportunity for add-on consultations if more time is knowingly permissible.